Elite Drain Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and address when you contact us or request our services.
  • Usage Data: IP address, browser type, operating system, pages visited, and time spent on the website.
  • Communication Data: Information you provide when contacting us via email, phone, or through our website.

How We Use Your Information

We use the collected information for:

  • Providing and improving our services
  • Responding to enquiries and service requests
  • Sending promotional communications (with your consent)
  • Analysing website usage to enhance user experience
  • Complying with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our business operations
  • Legal authorities when required by law
  • Third parties in the event of a business sale or merger

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

To exercise these rights, please contact us using the details provided below.


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Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:Elite Drain Services
12 Griffiths Ave, St Mark's, Cheltenham GL51 7BH
Phone: 01242 515217

Effective Date

This Privacy Policy is effective as of 10th July 2024 .

What Our Customers Say

Helly W
Helly W
Brilliant service! Elite arrived within 15 minutes of my panicked evening call. Really personable, friendly and efficient and unblocking our drain within an hour. Fair price too. Highly recommend!
Rachel T
Rachel T
If I could give 10 stars I would! Elite turned up within half an hour of my desperate call! They were amazing. Friendly, efficient and totally capable of dealing with what was a fairly dire situation! I will recommend them to everyone! Thank you so much both :)
Fast response on a Sunday, friendly service. Problem resolved & area left good for a very reasonable price
Steven Bodley
Steven Bodley
Fantastic service - were with me within an hour and remedied the issue on the day. Highly recommend them and very reasonably priced. Thanks for your help.
Annalisa Clark
Annalisa Clark
Really prompt response, very friendly professional team that did an excellent job. Would highly recommend
Pat Strutt
Pat Strutt
Prompt, Good value, friendly and sorted my problem. Highly recommend!
Steve Shepherd
Steve Shepherd
Perfect service, prompt response (on a sunday!) dedicated to getting the problem fixed no matter how long it took to find! Absolute professional
chris billingham
chris billingham
Great service and very fair price. Had blocked drain and they came first thing in the morning, as promised and solved the issue within about 10 min. Really nice people and highly recommended
Tessa Gingell
Tessa Gingell
Brilliant service - so quick and efficient. Arrived exactly when they said with minimum mess or disruption. Would highly recommend for a drain survey!
Dan Paz
Dan Paz
Adrian came around to price up a new inspection chamber, gulley and rodding points for a new single storey extension. He came around the next day and worked without stopping to get it completed, coming back to sort some guttering when we received the additional parts. This finish was so clean and professional. Highly recommend!
Elite Drain Services Cheltenham Logo
All our engineers are proud members of UK's leading association representing the interests of sewage and drainage operatives. N.A.D.C are dedicated to promoting professionalism and safely throughout the water industry.